"I can turn my hand to anything!"
Profile
An ambitious, pro-active and commercially-astute Motor Dealership Business Manager & Assistant Sales Manager with broad experience, notable achievements and success earned in diverse retail management positions. Combines impressive sales, business development and team leadership credentials, with an appetite for challenging work and personal accomplishment.
Highly-motivated, resourceful and capable of working to demanding standards, targets and deadlines. A supportive and motivational team player/leader with excellent interpersonal and communication skills and the credibility and diplomacy to influence at all levels. Consistently demonstrates loyalty, reliability and the highest standards of personal and professional integrity.
Fields of Special Competence
§ FSA compliant – regulated to sell and recommended optional insurances
§ Extensive experience within the sub-prime market – extensive experience in the sale of asset finance solutions
§ Sales and business development – converting prospects into customers
§ Sales operations management
§ Team leadership, motivation and development
§ Financial planning, budgets and KPIs
§ Commercial relationship building, management and business networking
§ Accomplished listening, negotiation and influencing skills
§ Customer service – tactful, responsive and patient customer care skills
§ Incisive analytical, problem-solving and troubleshooting skills
§ Communicating ideas and information with clarity and fluency
§ Meticulous planning and organisational skills – good eye for detail
§ Calm, controlled and focused under pressure
Career History
Reg Vardy Motorzone, Aberdeen Jan 2006 – Oct 2006
Business Manager & Assistant Sales Manager
Currently employed by one of biggest and most successful motor retailers in the UK and Europe. Primarily responsible for ensuring that the dealership achieves its target sales, maximising maximum profit whilst ensuring the highest standards of customer service and satisfaction. My position carries a broad and challenging remit encompassing the responsibilities of: -
Sales and Business Development
§ Ensuring achievement of the dealership’s vehicle sales, finance and insurance sales targets and maximising profit/per unit sale
§ Setting individual and team targets
§ Effective and profitable management of personnel, resources and information
§ Exploring and exploiting business opportunities
§ Pricing of retail vehicles
§ Stacking deals
§ Stock management – evaluating and appraising trade stock and overage stock
§ Maintaining relationships with major lenders
§ Compiling reports for the Sales Manager
§ Ensuring that proposals meet customers' needs
§ Resolving customer care issues
Staff Management
§ Supervision and performance management of 15 staff
§ Staff training and recruitment
My hands-on involvement in every aspect of my work is geared to consistently delivering a high standard of work, commitment and customer care in every area of my responsibility and influence. My success in this role is underpinned by my extensive sales management experience, personal ambition and ability to lead and motivate others to deliver results.
Direct Auto Finance, Dundee Jan 2004 – Dec 2005
Acting Branch Manager Nov 2005 – Dec 2005
Assistant Branch Manager Jan 2004 – Nov 2005
Employed by an ambitious and dynamic car credit company, normally primarily responsible for the management of the branch’s sales operation and sales team. Currently temporarily responsible for the full financial and operational performance of the entire branch since the recent departure of the Branch Manager. Responsibilities included: -
Sales Operations and Business Development
§ Deputising for Branch Manager, Dundee – day-to-day running of the entire branch to maintain operational efficiency, revenue and profitability
§ Management of day-to-day sales operations
§ Achievement of monthly revenue and profit targets for sales and finance
§ Implementation of sale and marketing campaigns and initiatives to boost sales
§ Developing relationships with finance companies
§ Motor vehicle sales
§ Ensuring FSA compliance
§ Evaluation of credit proposals and make recommendations to credit underwriters
§ Bad Debt provision and recovery
§ Resolving customer care issues
People Management
§ Provision of commercial direction, leadership and support – Sales, Admin, Finance and Workshop staff
§ Staff performance management, appraisals and disciplinary issues (3 Sales Managers, 9 sales staff, 5 Finance Assistants, Service Manager and Workshop)
§ Staff training, coaching and performance management
